Your complete satisfaction is our top priority. If for any reason you are not 100% satisfied with your experience, please let us know. We have a 30 day Hassle Free Return Policy for items in original condition, excluding personalized or customized items, and we work to make the returns process easy.

Return Procedures
  • If you are not completely satisfied with your order, please cut out and use the label on your packing slip to return your package within 30 days.
  • Choose a return reason and include this slip with the item in your package by the shipper of your choice.
  • Within 10 days of receipt of your return our staff will issue a credit for the products.
  • If you have a defective product, please contact Customer Service for instructions at customerservice@advanced-online.com
    or 972-471-5400.
  • If you are returning a gift, you must return the gift with the order# or packing slip in order to return the package. We will also need your name, email and phone to contact you. If you need assistance, please contact customerservice@advanced-online.com
    or 972-471-5400.
  • A 15% restocking fee will be charged to your account for returns for non-defective products.
  • Retail or Public orders will have no stocking fees.
  • Please contact customer service before returning orders larger than $250.00.
Return Policy
  • We do not offer exchanges. If you would like a different item, please place a new order directly on the web site and return the original product.
  • If you have a defective product, please contact Customer Service for instructions at customerservice@advanced-online.com
    or 972-471-5400.
  • Stock items may be returned to Advanced-Online within 30 days provided the items have not been used or washed. Defective products may be returned regardless of use or washing.
  • Personalized or Customized items may not be returned unless they are defective. Freight will be credited to your account for defective products only.
  • All returned items will be inspected by our staff and a credit issued within 10 days of receipt of the items. If an item is deemed non-returnable we will make contact directly with you.
  • Printed literature is not eligible to return unless damaged.
  • If you are returning a gift, you must return the gift with the order# or packing slip in order to return the package. We will also need your name, email and phone to contact you. If you need assistance, please contact customerservice@advanced-online.com
    or 972-471-5400.
  • There will be a 15% restocking fee charged to your account for corporate and employee orders.
  • Retail or Public orders will have no stocking fees.
  • Please contact customer service before returning orders larger than $250.00.